What to Expect at a Veterinary Appointment
Knowing what you should be able to expect from your first appointment with us will help to make the experience much more pleasant, both for you and your pet.
We encourage all of our clients to arrive at least 10 minutes early to their appointments in order to fill out our New Patient Form. If you'd like to save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
One of our veterinary team members will review your pet's medical history with you and discuss any health issues your companion may be experiencing. If you have any questions, we will be sure to take time and answer them now.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your appointment with us, we will create a detailed report of our diagnosis and treatment plan, the discussion we had with you and any other relevant information. We will keep this report on-hand for wheneverr you or we need it.
Our Pet Care Philosophy
We are proud to provide every one of our patients with the compassionate, exceptional and advanced level of care they need and deserve.
We are passionate about providing high-quality and responsive care in a welcoming environment for domestic pets, exotic pets and large animals in South Lebanon and beyond.
Learn more about our veterinary hospital's policies, your payment options and booking appointments by reading through some of the following FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will always provide a good-faith estimate of the cost of our services before providing your pet with treatment. Because of unforeseen circumstances in the course of treatment, however, there may be small changes to your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have to reschedule of cancel an appointment, make sure to let us know as soon as possible. That way, we can both offer the free space in our schedule to another patient and rebook your appointment to a convenient time.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs, exotic mammals like rabbits, rats and ferrets and large animals like cows, sheep and goats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.